Managing Demand
Citizen, Family or Community Gateways offer the potential to:
- Reduce duplication and risk through active linking of Adults and Childrens Services, Community Health Care,
- maximise the value already invested in corporate contact centres and technology infrastructure.
- Reduce costs by rationalising front doors across service areas and local agencies
- Improve outcomes for local citizens by putting them citizen at the centre of your services
- Reduce demand with increased citizen self service across health and social care sectors
We offer:
This sets out the assets, opportunities, challenges and efficiencies possible with a local Gateway approach to inform your decision making.
Once you have decided to move ahead this roadmap will set out the What, How, Who, and When for your gateway team to follow.